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Alabaré Impact Report

2024-2025

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Welcome to Alabaré

This year,  Alabaré has made significant progress despite ongoing financial pressures across the charity sector. In 2024/25, we supported 3,272 individuals – a 12.3% increase on the previous year.  Each of these lives represents a story of hope, dignity, and transformation.

We strengthened our Executive Team with key appointments, including a new Finance Director, and restructured several departments to improve efficiency. Thanks to the exceptional efforts of our Fundraising Team and strong financial management, we achieved a break-even position.

Governance has also been enhanced with the appointment of new Trustees, bringing vital skills and experience to the Board. Two new committees – covering fundraising, marketing and retail; and nominations and governance have been established, and our Trustee recruitment process has been improved. We are committed to increasing diversity, particularly the representation of women on our Board. In 2025, we will appoint a new Chair as Malcolm Cassells steps down after nearly 17 years of service.

Our mission to transform lives through action continues to drive our work. We’ve expanded our mental health services across Bath, Wiltshire, and North Somerset. Our housing services have maintained record occupancy, and we have introduced new wellbeing programmes across the South West and Wales.

We’ve also deepened our role as trusted partners, building transparent, compassionate relationships with communities, stakeholders, and funders. These partnerships are central to our impact and sustainability.

Financial growth has enabled us to diversify income and invest in innovative programmes such as Veterans’ Self-Build, Boots on the Ground, the Burnbake Prison Art Project, and the many activities at our Development Centres.

Looking ahead, we are excited about the future. With continued support from individuals, partners, commissioners, and grant-makers, we will grow our services, strengthen our finances, and increase our impact. Together, we can continue building resilient communities and transforming lives with hope.

Andrew Lord

Chief Executive

Restoring hope and rebuilding futures for people who are homeless

Over the year, our homeless services have supported 192 individuals across our supported accommodation, which has included welcoming 71 new residents.

Our service provides safe, suitable accommodation alongside tailored support for vulnerable people, with an integrated approach, that addresses the complex challenges our clients face. We help them work towards recovery and independence. By considering each person’s individual circumstances, we can tackle the root causes of homelessness rather than focus solely on isolated issues. This holistic model ensures we meet immediate needs while also supporting them with long-term, sustainable positive change. Our work empowers individuals to regain stability, improve their wellbeing, and build the foundations for a more secure and independent future. Every person’s journey is unique, and our approach reflects this by delivering compassionate and comprehensive support to those who need it most.

Standing side by side with veterans who are homeless

Over the year,  Alabaré has supported 158 veterans through our supported housing services across England and Wales. It is estimated that there are over 3,500 homeless veterans in the UK. Last year, we received 350 referrals for our veteran services, an increase demand of 122% on our service.

Our Homes for Veterans programme delivers a tailored pathway of support that addresses individual needs in areas such as physical and mental health, financial wellbeing, and employment readiness. In addition to this holistic support, we collaborate closely with each veteran to help them secure stable, lasting accommodation, enabling successful transition to independent living, which therefore reduces the risk of future homelessness as they rebuild their lives with confidence and hope.

Our Story so Far.

3,272

People supported in 2024 – 2025 across all services

12.3%

Increase in people supported compared to 2023 -2024

181,037

Support hours delivered to clients across charity

361

Bedspaces in our homes across England & Wales

 

“They showed me that people can still care, even when I’m at my lowest level of belief in people.”

– Client 47, Hope House

Hear from our fabulous clients…

Joe's Story - Homelessness

With a childhood marked by instability and trauma, having been in care since the age of six, Joe first joined Alabaré as a care leaver.

At 17, he was placed in private shared housing – only to be made homeless again when the landlord reclaimed the property. “With no support,” he recalled. “I didn’t have a clue what to do.”

Bryn's Story - Homes for Veterans

faith and prayer Bryn's story

Bryn was at his lowest point.  A veteran who had served in the RAF Regiment for 14 years, he found himself homeless after a breakdown in his relationship.

At first, he sofa-surfed until that door also closed, whereupon his situation spiralled after his savings went quickly on hotel accommodation, leaving him sleeping rough under a bridge in the middle of winter.

Kiah's Story - Young People

Kiah arrived at Alabaré just after her 18th birthday, she had endured years of housing instability and emotional trauma. Forced from her mother’s home at 15, she bounced between friends, partners, and family members, never truly safe or feeling settled.

Her move into supported accommodation marked a turning point in her life.

Sarah's Story - Mental Health

Sarah arrived at Hope House following a second suicide attempt, whereupon she had been placed in a coma for several weeks and was given a three per cent chance of survival.

A high-achieving professional, she had spent her life being in control, but when her marriage ended abruptly, coupled with feelings of friends and family betrayals, it triggered a complete emotional breakdown. She describes feeling like “the walls had caved in,” with no clear way out.

Jacks' Story - Learning Disability

Jack, a young man with learning difficulties, moved into Alabaré’s supported accommodation 4 years ago. He has built a strong house community and built a life that provides independence and joy.

Jack, 27, lives with five other residents, he has his own double bedroom, decorated with his belongings and posters of his favourite wrestling stars. He describes feeling happy in the house, enjoying gaming, music, and especially cooking – his favourite meal is fish cakes with chips and peas.

Eli's Story - Veterans' Self-Build

Eli came to the UK in his twenties as a recruit from St Lucia to join the Royal Electrical & Mechanical Engineers (REME), fulfilling a lifelong dream of joining the British Army.

His vision was to help others, explore the world, and assist in humanitarian crises. However, after several successful years in service, Eli’s career took a dramatic turn when he was convicted of dangerous driving, leading to an immediate dismissal from the job he cherished.

Caroline's Story - Learning Disabilities

Caroline, who lives with a learning disability, has transformed her life with the support of Alabaré’s Home and Community team.

Once reliant on 24-hour care, she now lives independently, enjoys cooking, helps neighbours, and attends a computer course, proving that with the right support, independence is truly possible.

Bryn's Story - Homes for Veterans Wales

Rogers story of renewed confidence

Following a traumatic marriage breakdown and a suicide attempt, Roger found himself sectioned under mental health services for several months before being referred to Alabaré.

Today, Roger is rediscovering his confidence with a transformative experience on the Veterans’ Self-Build Scheme.

Ben's Story - Young People Service

Ben lives with us as a young person after living in care since 2020. A terribly anxious young man, he speaks of trust issues as someone who has moved homes many times. 

He’s keen to build an independent life and maybe pursue an animal husbandry course at Sparsholt, as he enjoys spending time with animals.

Creating a stable pathway  for young people

Over the year, we provided safe, stable housing to 110 young people, offering more than just a place to stay, but a foundation for growth, healing, and independence. Our homes are designed to be supportive environments where young people can recover from trauma, manage mental or physical health needs, and begin building their futures.

Through over 45,000 hours of tailored support, we’ve helped 69 young people develop employability skills, and welcomed 45 new residents this year alone – 65% of whom engaged in our employability sessions for the first time. Additionally, 100 young people participated in our dedicated Young People Wellbeing Programme, further underscoring the comprehensive, person-centred care approach that we provide.

Renis was an unaccompanied asylum seeker who travelled thousands of miles before embarking on a trip across the Channel. Here we share his story.

Listen in full

From crisis to stability – support  for those struggling with their mental health

Over the year Alabaré Mental Health Services have supported over 2,700 individuals, while Hope House, our Chippenham Crisis home has supported 183 residents through NHS referrals.

We are committed to supporting individuals toward better mental health through a range of person-centred, recovery-focused services across Wiltshire. Our approach is grounded in empathy, empowerment, and peer-led support, helping individuals build resilience to take positive steps forward. From the calm and inclusive setting of Salisbury’s Riverside Sanctuary – open every day of the year – to the personalised assistance provided through our Access Community Mental Health service, we offer flexible, responsive care that meets people where they are. For those facing acute challenges, Hope House provides short-term residential support in a safe and therapeutic environment. Together, these services form a lifeline for many, offering not just support but genuine hope for a brighter future.

Empowering independent, joyful lives – adults with learning disabilities

Over the last year we have supported 47 residents, providing almost 80,000 hours of supported care.

At the heart of our work is a deep respect for the lives, histories, and aspirations of those we support. When two long-term residents at one of our supported living homes shared their wish to celebrate their deep and enduring friendship, our team responded with compassion and care. Recognising the importance of this enduring friendship, we worked with the individuals, their families, and wider community to create a joyful and inclusive ‘Friendship Party’ complete with music, food and thoughtfully chosen decorations reflecting the unique story of their connection. This celebration not only honoured their journey but also demonstrated our belief in person-centred support to uplift, empower, and celebrate the people we care for.

Income Generation

Fundraising is absolutely vital to everything we do at Alabaré. Without it, we simply couldn’t reach those in crisis – whether that’s veterans rebuilding their lives, young people finding a fresh start, or individuals overcoming homelessness and poor mental health. Every pound raised helps us offer safe homes, support, and hope for the future.

We’re backed by an amazing mix of individuals, groups, organisations and charitable trusts, and we are so grateful to every single one. Whether you take part in a sponsored sleep out, run a marathon, host a coffee morning, sponsor a room, give generously and regularly or help fund a project through a grant, you are changing lives.

Last year, we hosted several events for corporate sponsors including a film night and talks about our work.  Adventurous souls took part in the “Eighty for 80” D‑Day Skydive to mark 80 years since D‑Day and we continued with our iconic Big Sleeps in England and Wales while thousands of people faithfully gave regularly to our appeals throughout the year. Our charity shops add another layer, offering not just income but real-world experience for those we support.

We’re incredibly grateful to the Office for Veterans’ Affairs (OVA) and the Armed Forces Covenant Fund Trust for supporting us to refurbish energy-efficient homes in England and Wales, as well as providing vital ongoing funding to ensure our veterans have warm, safe places to call home.

We also deeply value the support from the Army Benevolent Fund, The Veterans Foundation,  and many other funders all recognised within this report, whose grants have been instrumental in expanding outdoor wellbeing programmes, creating new opportunities for veterans to build their own homes, enable vulnerable young people to feel safe and supported to make positive choices and our learning disability residents have lifetime adventures overseas.  Alabaré continues to rebuild confidence and resilience through meaningful activities, reshaping lives and creating homes for the future.

Together with these funders, Alabaré can deliver life-changing services that truly empower veterans on their journey to recovery.

Every gift, big or small, matters more than ever.  Your generosity helps us stay strong, keep showing up, and continue walking alongside people in need.  Thank you for helping us break the cycle of homelessness, we can’t do it without your support.

Download Financial Summary 2024-2025
Volunteering at Alabaré

Valuing our People

Our 230 volunteers are more than just helpers; they are colleagues, listeners, builders, and beacons of hope. Our volunteer ambassadors, chaplains, gardeners, peer support workers, administrators, fundraisers, and retail assistants each bring something unique, but they share a common purpose: to serve others with compassion and dignity.

Using the MeasureUp framework* for regular volunteering, we are proud to report that our volunteers generated significant social value this year, valued at £403,218 in economic value and £414,000 in wellbeing value, giving a combined total social value of £817,218.

 

Learn more about volunteering opportunities

Demonstrating Social Impact

Our Veterans’ Self-Build Scheme supports veterans who have been homeless and provides a pathway into a career in the construction industry while building a house to call home, in partnership with local construction companies.

When we calculate the impact that we are creating as a charity we refer to a term known as social value.

What is Social Value?

Social value refers to the broader benefits a project creates for individuals and communities beyond just economic or financial returns. In this case social value includes improved wellbeing, reduced reliance on public services such as the NHS or the benefits system, increased employment opportunities, and stronger community ties.

By helping formerly homeless veterans gain stability, skills, and meaningful employment, the project generates long-term positive outcomes.

For example, the £515,820 in social value calculated for the Ludgershall project cohorts reflects not just the houses built, but the transformation in the veterans’ lives, including improved mental health, reduced homelessness, and increased future earnings.

The return on investment (ROI) of 4.29 means that for every £1 invested in the scheme, £4.29 of social value is created, highlighting the significant impact of supporting veterans through this innovative housing and skill-building initiative.

Learn more about Social Value

“It just felt like supporting arms around me constantly. It didn’t matter whether it was, six o’clock in the morning or 10 o’clock at night if I wanted to reach out to somebody.”

Sarah - Alabaré Mental Health Service

“It’s about being there, without judgment. Sometimes that’s all someone needs to feel human again,”

Sally – Volunteer Alabaré Somewhere to Go service

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