Hope House Feedback Survey

Thank you for agreeing to complete this anonymous survey about your recent experience with Hope House.

This survey should take around 10 minutes. All answers will:

Remain anonymous
Not be included in any records concerning you or your health
Not affect your access to Hope House
Help us develop and improve the service
Help us understand more about how we help

1. How did you hear about Hope House?(Required)

Please specify...

2. If Hope House had been unavailable, which alternatives would you have likely pursued?(Required)

Called 111

Called 999

Attended A&E or a walk in centre

Used a different helpline (Shout/Samaritans/etc.)

Something that would have caused me harm

Self-managed

Would not have reached out for support

Other (state below)

Please tick all that apply

Other - please state below

3. How satisfied were you with the standard of accommodation we provided?(Required)

4. If you feel we could improve our accommodation (i.e. bedroom, communal spaces etc.), please explain below.

5. How satisfied were you with the support you received?(Required)

6. Do you feel more confident addressing any issues that may arise in the future following your stay with us?(Required)

7. Please tell us how our support worked for you.

8. If you think there anything we could improve on related to the support you received please tell us below:

9. How satisfied were you that staff listened to your views and acted upon them when required?(Required)

10. How likely are you to recommend the OVERALL Hope House service to a friend or family in need?

Select the option the option that best applies.

11. If you have any other comments to share with the team, please let us know

Quick contact

If you need some help or have any questions please get in touch. We will get back to you within 48 hours for any general enquiries. If you need emergency help click here

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