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Access Community Mental Health Feedback Survey

Thank you for agreeing to complete this anonymous survey about your recent experience with Access Community Mental Health.

This survey should take around 10 minutes. All answers will:

Remain anonymous
Not be included in any records concerning you or your health
Not affect your access to Access Community Mental Health
Help us develop and improve the service
Help us understand more about how we help

1. How did you hear about Access Community Mental Health?(Required)

Please specify...

2. If Access Community Mental Health had been unavailable, which alternatives would you have likely pursued?(Required)

Called 111

Called 999

Attended A&E or a walk in centre

Used a different helpline (Shout/Samaritans/etc.)

Something that would have caused me harm

Self-managed

Would not have reached out for support

Other (state below)

Please tick all that apply

Other - please state below

3. Did you have a support plan with us?(Required)

4. If you did have a support plan with us, did you find this helpful?(Required)

5. How did Access Community Mental Health make a difference to when you needed our support?(Required)

Tick all that apply

6. If you found Access Community Mental Health helpful, which aspects did you find most helpful?(Required)

I felt empowered

I felt listened to

The goals set were achievable

Support was easy to access

The information/signposting provided was appropriate

The support was consistent

I felt in control

None of the above

Select all that apply.

7. If you ticked "none of the above" for question 6, what we could have done differently to support you?

8. Overall, how did the service at Access Community Mental Health meet your expectations?(Required)

9. Do you feel staff were professional?(Required)

10. How likely would you be to recommend Access Community Mental Health to a friend or family member in need of crisis prevention support?

Select the option the option that best applies.

How likely are you to recommend the OVERALL Access Community Mental Health service to a friend or family member in need?

Select the option the option that best applies.

Quick contact

If you need some help or have any questions please get in touch. We will get back to you within 48 hours for any general enquiries. If you need emergency help click here

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