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Access Community Mental Health Feedback Survey

Thank you so much for taking the time to share your thoughts with us. Your feedback is incredibly important and will help us improve the service we provide to you and others in the future. This survey should take around 15-20 minutes to complete, and we want you to know that: Your answers will remain completely anonymous. Your responses will not be linked to your personal records or health information. Your feedback will not affect your continued access to our services. The information you provide will help us make our service even better. They will give us a deeper understanding of how we can continue to support people in the best possible way. We may share some of your comments and feedback in our reports, with our partners, or on our website, but we will always anonymise them to protect your privacy. If you have any questions about this feedback survey, please don’t hesitate to reach out to us at: mhadmin@alabare.co.uk

1. How did you hear about Access Community Mental Health?(Required)

Please specify...

2. If Access Community Mental Health had been unavailable, which alternatives would you have likely pursued?(Required)

Called 111

Called 999

Attended A&E or a walk in centre

Used a different helpline (Shout/Samaritans/etc.)

Something that would have caused me harm

Self-managed

Would not have reached out for support

Other (state below)

Please tick all that apply

Other - please state below

3. Did you have a support plan with us?(Required)

4. If you did have a support plan with us, did you find this helpful?(Required)

5. How did Access Community Mental Health make a difference to when you needed our support?(Required)

Tick all that apply

6. If you found Access Community Mental Health helpful, which aspects did you find most helpful?(Required)

I felt empowered

I felt listened to

The goals set were achievable

Support was easy to access

The information/signposting provided was appropriate

The support was consistent

I felt in control

None of the above

Select all that apply.

7. If you ticked "none of the above" for question 6, what we could have done differently to support you?

8. Overall, how did the service at Access Community Mental Health meet your expectations?(Required)

12. Were you made aware of how to raise concerns and complaints with the service you received?(Required)

10. How likely would you be to recommend Access Community Mental Health to a friend or family member in need of crisis prevention support?

Select the option the option that best applies.

11. How likely are you to recommend the OVERALL Access Community Mental Health service to a friend or family member in need?

Select the option the option that best applies.

12. Were you made aware of how to raise concerns and complaints with the service you received?(Required)

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