The report highlights several promising practices with potential for replication.
One notable example is ALABARÉ’s holistic support model, in which a dedicated mentor works closely with each veteran to develop a personalised recovery pathway. This tailored approach ensures access to a wide range of support services, spanning both statutory and third-sector provision. Another example of effective practice is Boots on the Ground (BOTG), a nature-based recovery programme aimed at improving veterans’ health and wellbeing. The programme offers structure, builds trust, and promotes engagement, particularly among those who have disengaged from traditional support services.
The Thrive Together Wales network also emerges as a strength, supporting strong cross-sector collaboration among third sector organisations, Local Authorities, and Health Boards. Additionally, the presence of co-located service hubs is highly valued. These shared spaces, where veterans can access housing support, mental health services, and welfare advice under one roof, help make services more accessible, reduce stigma, and improve veteran engagement.
There are several opportunities to strengthen support for veterans across services.
One key area is enhanced training for frontline staff, particularly in prisons and homelessness services, to improve early identification and appropriate referral of veterans. Expanding rural outreach also presents a valuable opportunity through investment in mobile or hub-and-spoke service models. In addition, improving digital access for veterans in isolated areas could significantly increase engagement and reduce barriers to support.
Diversifying temporary accommodation options remains another area for development, including the provision of accessible units, family-friendly spaces, and services tailored towards female veterans. Finally, there is scope to reinforce permanent housing pathways by engaging more actively with ‘Forces Friendly’ landlords, promoting bond guarantee schemes, and therefore increasing the availability of move-on accommodation.