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IDENTIFYING THE HOUSING AND SUPPORT NEEDS OF HOMELESS VETERANS IN WALES

Scoping Document 2026
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Telephone and face to face support at Riverside Sanctuary in Salisbury

Restoring hope and rebuilding futures for people who are homeless

This report presents the findings of a scoping and evaluation project examining the housing and support needed to tackle veteran homelessness in Wales. Commissioned by the Armed Forces Covenant Fund Trust (AFCFT) and funded by the Office for Veterans’ Affairs (OVA) within the Ministry of Defence, the project aims to provide an evidence-based foundation to inform understanding and future decision-making.

It draws on qualitative data and quantitative research, including resident visits and stakeholder interviews, to assess existing provision, identify areas of good practice, and highlight critical gaps in support.

Homeless veterans in Wales face a wide range of interrelated challenges.

General issues such as the unaffordable and scarcity of private rental housing, inaccessibility of Local Authority housing, and the limited availability of veteran-specific supported accommodation significantly hinder their ability to secure stable housing. These are compounded by personal challenges, often related to mental health difficulties, substance misuse, trauma, and relationship breakdown. These difficulties are further exacerbated by systemic weaknesses in service awareness, data collection, and information sharing between agencies.

Although veteran homelessness in Wales is a clear challenge, the precise scale and nature is not yet fully understood. Currently, (2025) an estimated 51 dedicated veteran-specific temporary supported accommodation bedspaces exist in Wales, 39 provided by ALABARÉ and a further 12 by The Salvation Army’s Ty Dewr Lifehouse in Wrexham.

This shortage reflects not only a lack of capacity but also a lack of diversity across services. Existing provision is often geared toward a generic veteran profile, excluding groups such as some female veterans, those with dependents, and individuals with complex needs. Rural areas are especially underserved, with limited outreach services and barriers to digital and physical access.

ALABARÉ Veteran Homelessness in Wales

The report highlights several promising practices with potential for replication.

One notable example is ALABARÉ’s holistic support model, in which a dedicated mentor works closely with each veteran to develop a personalised recovery pathway. This tailored approach ensures access to a wide range of support services, spanning both statutory and third-sector provision. Another example of effective practice is Boots on the Ground (BOTG), a nature-based recovery programme aimed at improving veterans’ health and wellbeing. The programme offers structure, builds trust, and promotes engagement, particularly among those who have disengaged from traditional support services.

The Thrive Together Wales network also emerges as a strength, supporting strong cross-sector collaboration among third sector organisations, Local Authorities, and Health Boards. Additionally, the presence of co-located service hubs is highly valued. These shared spaces, where veterans can access housing support, mental health services, and welfare advice under one roof, help make services more accessible, reduce stigma, and improve veteran engagement.

There are several opportunities to strengthen support for veterans across services.

One key area is enhanced training for frontline staff, particularly in prisons and homelessness services, to improve early identification and appropriate referral of veterans. Expanding rural outreach also presents a valuable opportunity through investment in mobile or hub-and-spoke service models. In addition, improving digital access for veterans in isolated areas could significantly increase engagement and reduce barriers to support.

Diversifying temporary accommodation options remains another area for development, including the provision of accessible units, family-friendly spaces, and services tailored towards female veterans. Finally, there is scope to reinforce permanent housing pathways by engaging more actively with ‘Forces Friendly’ landlords, promoting bond guarantee schemes, and therefore increasing the availability of move-on accommodation.

James Phillips - Veterans Commissioner for Wales | Comisiynydd Cyn-filwyr Cymru
I welcome this deep dive into veteran homelessness in Wales. I have long advocated for “homes not shelter” for veterans who face unique challenges through Service. ALABARÉ’s holistic approach to addressing the needs of the individual is acknowledged as best practice, so this report comes with a high degree of credibility. Its observations, conclusions and areas for discussion are clear and insightful. I recommend the report to all those involved in housing and veteran services in Wales and beyond.
James Phillips - Veterans Commissioner for Wales | Comisiynydd Cyn-filwyr Cymru

Improved data collection and evaluation are essential.

Many services do not systematically record veteran status or track outcomes, limiting understanding of need and impact. Introducing more consistent ways of measuring and reporting across the sector would help with planning, funding decisions, and ensure appropriate accountability.

The country is well-positioned to provide meaningful support to prevent veteran homelessness in Wales by building on existing strengths such as the strong collaboration between support organisations, the use of holistic service models and well-regarded co-located hubs.

By addressing current gaps in provision and gaining a clearer understanding of the needs of its veteran population, Wales can develop a more inclusive and effective system, ensuring that no veteran is left behind.

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Homelessness clients moved on within 2 years
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Crisis Home clients rated our support as "Excellent"
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Young people who joined wellbeing sessions reported positive improvement

HEAR AND READ CLIENT STORIES

Joe's Story - Homelessness

With a childhood marked by instability and trauma, having been in care since the age of six, Joe first joined Alabaré as a care leaver.

At 17, he was placed in private shared housing – only to be made homeless again when the landlord reclaimed the property. “With no support,” he recalled. “I didn’t have a clue what to do.” Joe shares his story of instability and life on the streets without a home as a young man.

Bryn's Story - Homes for Veterans

Bryn homeless veterans who has told his story about how Alabare has restored his hope

Bryn was at his lowest point.  A veteran who had served in the RAF Regiment for 14 years, he found himself homeless after a breakdown in his relationship.

At first, he sofa-surfed until that door also closed, whereupon his situation spiralled after his savings went quickly on hotel accommodation, leaving him sleeping rough under a bridge in the middle of winter.

Kiah's Story - Young People

Clydach War Memorial Hospital Alabaré Homes for Veterans Wales

Kiah arrived at Alabaré just after her 18th birthday, she had endured years of housing instability and emotional trauma. Forced from her mother’s home at 15, she bounced between friends, partners, and family members, never truly safe or feeling settled.

Her move into supported accommodation marked a turning point in her life.

Sarah's Story - Mental Health

Alabaré tackle homelessness

Sarah arrived at Hope House following a second suicide attempt, whereupon she had been placed in a coma for several weeks and was given a three per cent chance of survival.

A high-achieving professional, she had spent her life being in control, but when her marriage ended abruptly, coupled with feelings of friends and family betrayals, it triggered a complete emotional breakdown. She describes feeling like “the walls had caved in,” with no clear way out.

Jacks' Story - Learning Disability

Young man with learning difficulties thriving in supported accommodation at Alabaré, building independence and community.

Jack, a young man with learning difficulties, moved into ALABARÉ’s supported accommodation 4 years ago. With a strong house community, he has built a life that provides independence and joy.

Jack, 27, lives with five other residents, he has his own double bedroom, decorated with his belongings and posters of his favourite wrestling stars. He describes feeling happy in the house, enjoying gaming, music, and especially cooking – his favourite meal is fish cakes with chips and peas.

Eli's Story - Veterans' Self-Build

Young man from St Lucia fulfilling his dream of joining the British Army through the Royal Electrical & Mechanical Engineers (REME).

Eli came to the UK in his twenties as a recruit from St Lucia to join the Royal Electrical & Mechanical Engineers (REME), fulfilling a lifelong dream of joining the British Army.

His vision was to help others, explore the world, and assist in humanitarian crises. However, after several successful years in service, Eli’s career took a dramatic turn when he was convicted of dangerous driving, leading to an immediate dismissal from the job he cherished.

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Homeless charities cannot do it without supporters and fundraisers; whether it is fundraising, taking part in our public events, or whether it is by volunteering your time and working alongside our clients.

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Across England and Wales, specifically across the south and the south-west, hundreds of volunteers dedicate their time to our services for homeless adults, young people, veterans and those with learning disabilities.

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Leave a legacy

By leaving a gift to ALABARÉ in your will, you can help us ensure that homeless charities continue to be there for homeless and vulnerable people who have nowhere else to turn long into the future. See the link for our free will service.

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Our events help us continue to fund life-changing care and support for homeless adults, young people, veterans and those with learning disabilities. Consider our calendar of events, including our signature BIG Sleeps.

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